Privacy Policy
Last Updated: [2025/03/26]
HighlyScent (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website HighlyScent.com (the “Site”), and when you interact with our services.
By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree with the practices described here, please do not use our Site.
1. Information We Collect
We collect two types of information:
A. Personal Information
Personal information is information that can be used to identify you personally. This includes:
Account Registration: Name, email address, company name, and contact information when you create an account or make an inquiry.
Orders: Billing and shipping addresses, payment details, and other transaction-related information.
Customer Service: Information you provide when contacting us for support or inquiries, including communication history.
B. Non-Personal Information
Non-personal information is information that does not identify you directly. This may include:
Browsing Data: Your IP address, browser type, language preferences, and pages you visit on the Site.
Cookies: As described in our Cookie Policy, we use cookies to track usage patterns and enhance user experience.
Device Information: Data collected about the device you use to access our Site, including device type, operating system, and version.
2. How We Use Your Information
We use the information we collect for the following purposes:
A. To Provide Services
Process and fulfill orders, including payment and delivery.
Respond to your customer service inquiries and provide support.
Communicate with you about your orders, account, or inquiries.
B. To Improve Our Site and Services
Analyze user behavior to improve website functionality and user experience.
Optimize and customize our Site for your needs and preferences.
C. To Send Marketing Communications
If you have opted in, we may send you promotional emails, newsletters, or special offers.
You can unsubscribe from marketing communications at any time by following the unsubscribe link in the email.
D. To Comply with Legal Obligations
To comply with applicable laws, regulations, and legal processes, including responding to government requests or court orders.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with third parties under the following circumstances:
A. Service Providers
We may share your personal information with trusted third-party service providers who perform functions on our behalf, such as:
Payment processors
Shipping and logistics partners
Marketing and advertising providers
These service providers are required to protect your information and only use it for the purposes we specify.
B. Legal Compliance
We may disclose your information to comply with legal obligations or to protect our rights, property, and safety, or the rights, property, and safety of our users or others.
C. Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership or use of your personal information.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Rights Regarding Your Information
Under applicable privacy laws, you may have the following rights regarding your personal information:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.
Right to Erasure: You can request that we delete your personal information, subject to certain exceptions.
Right to Object to Processing: You have the right to object to the processing of your personal information for direct marketing purposes or on other grounds.
Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at [Your Contact Email].
6. International Data Transfers
If you are located outside of the country where we operate, please be aware that your personal data may be transferred to and processed in a country that may not offer the same level of data protection as your home country. By using our Site, you consent to the transfer of your personal data to such countries.
7. Children’s Privacy
Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal information from a child, please contact us immediately so that we can take appropriate action to remove the information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the date of the update. Please review this policy periodically.
By continuing to use the Site after we post any changes, you accept the updated Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us:
Email: [Info@highlyscent.com]