FAQ
Start the conversation to established good relationship and business.
Common Questions
Everything You Need to Know About Our Services.
We specialize in home fragrance products, including reed diffusers, scented candles, room sprays, and other aromatherapy solutions. We offer both standard and customizable options.
Yes, we offer both OEM (private label) and ODM (custom design) services. You can customize product scents, packaging, labels, and more to align with your brand.
Yes, we provide packaging design assistance. If you have a design concept, our team can help refine it, or we can create a new design based on your brand requirements.
Yes, we offer competitive bulk pricing for wholesalers, distributors, and retailers. Contact us for a detailed quotation based on your order quantity.
We use high-quality fragrance oils from reputable suppliers like Firmenich, Givaudan, OGAWA, and CPL. Our products go through strict quality control processes, including material inspection, production checks, and final testing before shipment.
Yes, we offer after-sales support to address any issues related to product quality, packaging, or logistics. Please contact us if you have any concerns, and we will assist you promptly.
(86) 19816597921
Info@highlyscent.com
sales2@raymeel.com
Order & Payment
Helping You Understand Our Process
Our standard MOQ is 500 units. The specific MOQ may vary depending on the product type and customization requirements. Please contact us for details.
Yes, we accept small orders and can add your logo to our existing products. Please reach out to us for customization options.
Yes, we can provide samples. Sample costs and shipping fees are borne by the buyer. Please contact us for pricing details.
Confirm product specifications and quantity → Confirm quotation → Pay the deposit → Production & packaging → Quality inspection → Pay the balance → Shipping → Order completed.
We accept T/T (bank transfer), Letter of Credit (L/C), PayPal (for sample orders), and Western Union. Payment terms can be discussed based on the order.
Currently, we primarily accept bank transfers (T/T) and L/C for bulk orders. PayPal is available for sample orders in some cases.
We typically require a 30%-50% deposit, with the balance payment due before shipment. Specific terms can be discussed based on the order.
Once we receive the deposit and confirm order details, we will provide an official Proforma Invoice (PI). You can also verify the order status via email or through our sales representative.
Once the order is confirmed, we proceed with production immediately, so modifications or cancellations may not be possible. If there is a special situation, please contact us as soon as possible, and we will try to assist.
The production time is typically 15-35 days, depending on the order quantity and customization requirements. Large orders may take longer, and we will provide updates on the production schedule.
We generally accept USD and EUR. Other currencies can be discussed based on the situation.
We ensure all orders are shipped on time and provide tracking information. If any issues arise, please contact us immediately, and we will assist you in resolving them.
Sourcing Questions: Suppliers, Countries, Certifications and Lead Times
The questions above cover ordering and payment. These cover what buyers usually ask before they place a first order — how to compare suppliers, what to check, and what the category actually looks like right now.
Is it cheaper to buy home fragrance from a factory or a trading company?
Not automatically — it depends on what each price includes. A trading company aggregates several factories, which genuinely helps when your project spans unrelated categories, but its margin sits on every unit and it rarely discloses which factory produces your order. Buying direct from a manufacturer removes that layer and lets you audit the site that actually makes the product. The comparison only becomes meaningful once both quotations cover the same specification. Full breakdown: factory-direct vs trading company
Should I source home fragrance from China, Vietnam or India?
Each has a different strength. China remains the most complete supply base — glass, fragrance oils and packaging available in one place, which shortens development. Vietnam competes on labour cost but still imports much of its glass and fragrance. India serves fast-growing domestic demand and export capability, with Grand View Research projecting an 11.1% CAGR for 2026–2033. Logistics performance also differs by market, which is why the World Bank Logistics Performance Index is worth checking against your destination. Compare all three in detail
What certifications should I ask a home fragrance manufacturer for?
At minimum: IFRA compliance statements for the exact formulation supplied, an MSDS for the fragrance and base, and quality or social audits you can verify independently rather than take on trust. Our own factory holds ISO 9001 (certificate 25026Q00156R053) and amfori BSCI social compliance (monitoring ID 25-0363070) — both numbers can be checked with the issuing bodies. Read the standards directly at IFRA and amfori BSCI.
How big is the home fragrance market, and is it still growing?
Grand View Research valued the global home fragrance market at USD 13.2 billion in 2025 and projects it to reach USD 26.5 billion by 2033 — a 9.2% CAGR for 2026–2033. Growth is not evenly spread: Asia-Pacific accounted for roughly 24% of the global market in 2025, and India is projected to grow faster than the global average. For buyers this matters less as a headline than as a signal that supply capacity is still being added, which keeps lead times negotiable outside peak season. Source: Grand View Research
What documents do I need to import reed diffusers into the EU or the US?
Requirements depend on the formula, classification, packaging, destination and transport method. In practice, plan on IFRA documentation for the fragrance, an MSDS, CLP-compliant labelling for the EU (pictograms, signal words, H- and P-statements) and hazard communication documentation for the US. Confirm the exact list before artwork approval — relabelling after production is where the real cost sits, not in the documents themselves.
How do I compare quotations from different home fragrance suppliers?
Compare the full specification line by line: fragrance fill volume and bottle capacity; bottle weight, finish and decoration; cap construction; reed material, size and count; label and print specification; inner box and protective insert; master carton and pack quantity; sampling charges and approval stages; testing and document scope; delivery terms and quotation validity. Then ask which items are firm and which still depend on final artwork. Unit price alone is not a comparison.
Can I order less than your standard MOQ?
Yes, on the right product. Full-custom OEM/ODM starts at 500 units per scent and bottle design. If you choose a stock format with light customization — your own label on an existing best-seller — orders can start at 100–200 units, which is the usual route for market testing, pop-ups and corporate gifting. How MOQ really works, and when to negotiate it
Who owns the fragrance formula if you develop one for us?
Formula ownership and exclusivity are agreed at the quotation stage, before development begins. Raise it there rather than after the first production run — the terms are straightforward when settled early and expensive when they are not. A custom direction is developed with the oil houses we work with, including Firmenich, Givaudan, OGAWA and CPL, and you can also start from our existing library of more than 50 formulas.
How long does a custom home fragrance order take end to end?
Samples ship in 5–7 working days. Production runs 15–25 days for standard custom orders once the formula and packaging are approved. Planned end to end — fragrance confirmation, sampling, production and quality control — allow 45–60 days (6–8 weeks). Before Christmas, Valentine's Day and Mother's Day, book your production slot early: industry capacity tightens and standard timings stop being safe assumptions.
What is the difference between OEM, ODM and private label?
Private label applies your branding to a product that already exists. OEM manufactures to your specification. ODM means the manufacturer also carries the design and development work, including new tooling where it is required. Most real programs blend the three. The practical sequence for a new brand is to start with stock-plus-label to test demand, then move to full custom once you have sales evidence. Full OEM guide for private-label brands
Written by Ken, Brand Promotion Manager at Runfan — helping importers, retailers and e-commerce brands bring private-label home fragrance to market. Connect on LinkedIn
Sources: Grand View Research — Home Fragrance Market Size, Share & Trends Analysis Report (updated June 2026) · World Bank — Logistics Performance Indicators 2.0 · amfori — amfori BSCI · IFRA — International Fragrance Association Standards.