FAQ
Start the conversation to established good relationship and business.
Common Questions
Everything You Need to Know About Our Services.
We specialize in home fragrance products, including reed diffusers, scented candles, room sprays, and other aromatherapy solutions. We offer both standard and customizable options.
Yes, we offer both OEM (private label) and ODM (custom design) services. You can customize product scents, packaging, labels, and more to align with your brand.
Yes, we provide packaging design assistance. If you have a design concept, our team can help refine it, or we can create a new design based on your brand requirements.
Yes, we offer competitive bulk pricing for wholesalers, distributors, and retailers. Contact us for a detailed quotation based on your order quantity.
We use high-quality fragrance oils from reputable suppliers like Firmenich, Givaudan, OGAWA, and CPL. Our products go through strict quality control processes, including material inspection, production checks, and final testing before shipment.
Yes, we offer after-sales support to address any issues related to product quality, packaging, or logistics. Please contact us if you have any concerns, and we will assist you promptly.
(86) 19816597921
raymeelhome@gmail.com
sales2@raymeel.com
Order & Payment
Helping You Understand Our Process
Our standard MOQ is 500 units. The specific MOQ may vary depending on the product type and customization requirements. Please contact us for details.
Yes, we accept small orders and can add your logo to our existing products. Please reach out to us for customization options.
Yes, we can provide samples. Sample costs and shipping fees are borne by the buyer. Please contact us for pricing details.
Confirm product specifications and quantity → Confirm quotation → Pay the deposit → Production & packaging → Quality inspection → Pay the balance → Shipping → Order completed.
We accept T/T (bank transfer), Letter of Credit (L/C), PayPal (for sample orders), and Western Union. Payment terms can be discussed based on the order.
Currently, we primarily accept bank transfers (T/T) and L/C for bulk orders. PayPal is available for sample orders in some cases.
We typically require a 30%-50% deposit, with the balance payment due before shipment. Specific terms can be discussed based on the order.
Once we receive the deposit and confirm order details, we will provide an official Proforma Invoice (PI). You can also verify the order status via email or through our sales representative.
Once the order is confirmed, we proceed with production immediately, so modifications or cancellations may not be possible. If there is a special situation, please contact us as soon as possible, and we will try to assist.
The production time is typically 15-35 days, depending on the order quantity and customization requirements. Large orders may take longer, and we will provide updates on the production schedule.
We generally accept USD and EUR. Other currencies can be discussed based on the situation.
We ensure all orders are shipped on time and provide tracking information. If any issues arise, please contact us immediately, and we will assist you in resolving them.