Terms of Service (B2B)
Last Updated: 2026-02-06
Welcome to HighlyScent (the “Website”). These Terms of Service (“Terms”) govern your access to and use of this Website and any inquiry, quotation, sampling, and B2B supply services we provide. By accessing or using this Website, you agree to be bound by these Terms.
This Website is intended for business customers only (B2B). We do not offer consumer retail sales through this Website, and customers cannot place orders directly on the Website.
1. Definitions
- “We,” “Us,” “Our” refers to the Website operator and/or its affiliated manufacturing entities (collectively, “HighlyScent”).
- “Buyer,” “You” refers to any business visitor, importer, wholesaler, retailer, brand owner, or other commercial entity.
- “Products” refers to home fragrance products and related items we manufacture and/or supply (e.g., reed diffusers, scented candles, room/linen sprays, car diffusers, refills, gift sets).
- “PI” means Proforma Invoice.
- “Incoterms” refers to the International Commercial Terms published by ICC (latest version as agreed in the PI/contract).
2. Website Use (No Online Ordering)
2.1 The Website provides company information, product showcases, and tools to request catalogs, quotations, and samples.
2.2 No online checkout: Submitting a form, sending an email, or chatting with us is an inquiry only and does not create a binding order.
2.3 We may update, suspend, or discontinue any part of the Website at any time.
3. Inquiries, Quotations, and Pricing
3.1 Inquiries (RFQ): You may request product details, customization options, MOQ, lead time, and shipping estimates via the Website or email.
3.2 Quotations are not binding until confirmed in writing (PI/contract). Unless otherwise stated, a quotation is valid for 30 days and may change due to raw materials, packaging, exchange rates, freight, or regulatory requirements.
3.3 Price scope: Unless stated otherwise, quoted prices exclude bank charges, customs duties, import taxes, destination fees, and other charges outside our control.
4. Samples and Product Development
4.1 We may provide samples (stock samples or customized samples). Sample fees, courier charges, and lead times will be confirmed case-by-case.
4.2 Color, finish, and fragrance perception may vary between samples and mass production within commercially acceptable tolerances.
4.3 If you request formula or packaging development, you agree to provide complete specifications and allow reasonable development cycles.
5. Orders, Contracts, and Purchase Confirmation
5.1 A binding order exists only when both parties confirm in writing via PI, sales contract, or equivalent written agreement.
5.2 The PI/contract will define: product specifications, quantities, unit price, packaging, labeling, compliance requirements, lead time, payment terms, Incoterms, and shipping details.
5.3 Changes after confirmation (including artwork, fragrance, bottle/cap, packaging, or quantities) may affect price, lead time, and feasibility and require written re-confirmation.
6. Customization, Artwork, and Approvals
6.1 You are responsible for providing accurate artwork, trademarks, and labeling requirements.
6.2 We will produce according to the final written approval (e.g., artwork proof, pre-production sample, or confirmed specification sheet).
6.3 Once production starts, changes may be refused or charged, and lead time may be extended.
7. Payment Terms
7.1 Payment methods (e.g., T/T, other methods agreed) and currency will be stated in the PI/contract.
7.2 Unless otherwise agreed, typical terms are deposit in advance and balance before shipment (exact percentage/structure as stated in the PI/contract).
7.3 Bank charges and intermediary fees are borne by the Buyer unless otherwise agreed.
7.4 We reserve the right to suspend production or shipment if payment is overdue.
8. Production, Quality Control, and Inspection
8.1 Lead time starts after we receive deposit (if applicable) and final confirmation of specifications/artwork and packaging readiness.
8.2 We perform internal quality checks. If the Buyer requires third-party inspection, this must be agreed in advance and arranged at the Buyer’s cost unless otherwise agreed.
8.3 The Buyer acknowledges that handcrafted elements (e.g., dried flowers, natural stones) may have natural variation.
9. Shipping, Delivery, Title, and Risk
9.1 Shipping terms (Incoterms), shipment schedule, and delivery method will be stated in the PI/contract.
9.2 Delivery dates are estimates unless expressly guaranteed in writing. Delays caused by carriers, customs, port congestion, force majeure, or the Buyer’s failure to provide instructions are not our responsibility.
9.3 Risk of loss transfers according to the agreed Incoterms.
9.4 The Buyer is responsible for import clearance, duties, taxes, and local regulatory approvals unless otherwise agreed.
10. Claims, Returns, and Remedies
10.1 The Buyer must inspect goods promptly upon arrival.
10.2 Any claim for shortage, damage, or non-conformity must be submitted in writing within 7 calendar days of receipt (or within 48 hours for visible transport damage), with clear photos/videos and relevant documents.
10.3 If a claim is validated, our remedy (at our option) may include: replacement, rework, credit note, or other commercially reasonable solution.
10.4 Returns require our prior written approval. Unauthorized returns may be refused.
11. Compliance and Regulatory Responsibilities
11.1 We can support compliance documentation (e.g., SDS, IFRA-related info, testing reports) as agreed per project.
11.2 The Buyer is responsible for confirming that the Products, labels, packaging, and marketing claims comply with the destination country/region laws and platform policies, unless compliance scope is explicitly stated in the PI/contract.
11.3 The Buyer must not request or use the Products for unlawful purposes.
12. Intellectual Property (IP)
12.1 Website content (text, images, designs) is owned by or licensed to us and may not be copied or used commercially without permission.
12.2 For private label/OEM projects, the Buyer represents that it has the right to use any trademarks, logos, and designs provided and will indemnify us against third-party claims arising from Buyer-provided materials.
13. Confidentiality
Any non-public information exchanged for quotation, development, or cooperation is confidential and must not be disclosed to third parties without written consent, except as required by law or for necessary performance (e.g., carriers, inspectors).
14. Limitation of Liability
To the maximum extent permitted by law:
- 14.1 We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption.
- 14.2 Our total liability under any order is limited to the amount paid for the specific affected Products under the relevant PI/contract.
15. Force Majeure
We are not responsible for failure or delay caused by events beyond reasonable control, including natural disasters, epidemics, government actions, war, labor disputes, raw material shortages, port congestion, or carrier delays.
16. Termination
We may suspend or terminate Website access or refuse service if we reasonably believe you misuse the Website, provide fraudulent information, or violate applicable laws or these Terms.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the People’s Republic of China, excluding conflict of law rules, unless otherwise agreed in the PI/contract. Any dispute that cannot be resolved amicably within 30 days may be submitted to arbitration or a competent court as specified in the PI/contract.
18. Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date indicates the effective date. Continued use of the Website after updates constitutes acceptance.
19. Contact Us
Email: info@highlyscent.com
(You may also use the contact form on this Website.)